Shipping policy

Shipping & Delivery

Not everything in the Paintranger shop travels the same way. Here’s what happens after you place an order and how each type of product gets to you.

Hand-Signed Prints & Originals

Hand-signed prints and original artworks are packed and shipped by me from Germany.

I usually need around 3–7 business days to prepare a physical order before it leaves my studio. Delivery time begins after dispatch.

Wall Art

Wall Art is produced and shipped separately by a professional print partner.

Because these items are made on demand, the production location, production time and delivery time may differ from items shipped directly from my studio. Any delivery estimate and tracking information provided for that shipment applies specifically to your Wall Art order.

If your order contains both studio-shipped items and Wall Art, they may arrive in separate packages.

Candy Decay Collector’s Club

Collector’s Club postcards are sent separately from Germany according to the current monthly club cycle.

Because postcards and letter mail are not always shipped as tracked parcels, full tracking may not be available for every Club shipment.

Digital Downloads

Digital products are delivered electronically and are not physically shipped.

Download access is provided after purchase, so no shipping time or shipping fee applies.

Estimated Delivery Times

For physical items shipped directly by me from Germany, the following are general estimates after dispatch:

Europe: approximately 6–8 business days
Outside Europe: often approximately 3–4 weeks

These are estimates and not guaranteed delivery dates.

Customs processing, local postal services, public holidays and other circumstances outside my control may cause delays.

Wall Art orders follow the delivery estimates provided for their separate print-partner shipment.

Tracking

If tracking is available for your order, you will receive the tracking information with your shipping confirmation or in your order details.

Please note that not every postcard or letter shipment includes tracking.

Customs & Import Charges

International orders may be subject to customs duties, import taxes or other local charges.

These charges are determined by the destination country and, where applicable, are the responsibility of the recipient.

Incorrect Shipping Address

Please contact me as soon as possible if you notice an error in your shipping address.

If your order has not yet been shipped, I may still be able to correct it. Once an order has been dispatched, changes are usually no longer possible.

Please make sure your shipping information is correct before completing your order.

Missing Orders

If your order appears to be significantly delayed, please contact me with your order number.

Before contacting me, it can also help to:

  • check your shipping confirmation for the correct address,

  • check the tracking information, if available,

  • ask your local postal service, and

  • check whether the parcel was left with a neighbour or at a collection point.

I’ll help you work out what happened.

Damaged Orders

If your order arrives damaged, please contact me as soon as possible.

Include your order number and, if possible, photos of the damaged item and its packaging. This helps me understand what happened and find an appropriate solution.

Questions?

If you have any questions about shipping or an existing order, feel free to contact me.

For questions about an existing order, please include your order number whenever possible.

Email: Claudiaschmidt1991@hotmail.de