Shipping policy
When will I receive my order?
It usually takes 3 - 7 days to process an order, after which it is shipped. The
Delivery time depends on your location and is estimated as follows:
● Europe: 6 - 8 business days
USA: 3 - 4 weeks
Australia: 3 - 4 weeks
● International: 3 - 4 weeks
Will I be charged customs fees for my order?
International orders may be subject to an additional customs and tax fee. This fee is beyond our control and is assessed by the local customs office. The customs regulations vary from country to country. Please check directly with your local
local customs office if there are duties and taxes on your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before you contact us, please help us as follows:
● Check the shipping confirmation email for errors in the shipping address.
● Ask the local post office if the package is present.
● Check with your neighbors to see if the courier left the package with them.
If the delivery address was correct and the package was not left with the post office or your neighbor, contact us. or your neighbor, contact us at claudia@sketchypedals.com with your order number. If you have found an error in your shipping address, we can send you a replacement order, but the shipping will be at your own expense.
How can I track my order?
You will receive a tracking link via email when your order ships. If you have questions about tracking or your
I received a wrong/damaged product, what should I do?
We are very sorry if the product you ordered arrived damaged. In order to help us to help us fix this quickly, please send us an email within one week with photos of the damaged product the damaged product, the order number and any other details you have about your order to order to [insert your support email here]. We will send you as soon as possible a solution as soon as possible!